Return Policy
Programs are purchased on the clinical platform at checkout, and the terms shown at checkout control. This page explains how returns work for prescription programs. See also the Refund Policy and Shipping Policy.
Prescription medications cannot be returned
Under pharmacy rules, a prescription medication cannot be returned, restocked or resold once it has been dispensed. For your safety and everyone else's, dispensed medication, syringes and supplies are not accepted back.
Damaged, missing or incorrect orders
If your order arrives damaged, leaking, warm when it should be cold, incomplete or incorrect, do not use it. Contact support through the patient portal within 48 hours of delivery with a photo of the package and contents. The pharmacy will arrange a replacement where appropriate.
Cancelling before shipment
If you cancel before a licensed provider has reviewed your visit, you receive a full refund. Once a prescription has been dispensed, cancellation stops future shipments but does not refund the order already prepared.
Subscriptions
Cancel any time in the patient portal before your next billing date to stop the next shipment.
Questions
hello@ohmybodystudio.com, or message support in the patient portal.